Patients at Lafayette medical-marijuana facility frustrated by long wait times; most say they have pre-paid for services

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UPDATE: The hopes of patients who waited for medical marijuana to arrive at pharmacies are being extinguished by what they’re calling a quote “scam.”

News Ten’s Neale Zeringue is at Total Health Clinic in Lafayette.

Alot of people who came in today were hopeful they would come out with a prescription, but they arrived to long lines, and other surprises.

Many of the patients had appointments scheduled today, but had to wait hours to see the doctor.

They are all paying out of pocket and say they are all paying different amounts, and now some are asking for their money back but can’t get it.

“There are five or six other patients that had the same time as me, so they over booked and they over scheduled and they did not convey the right information to me.”

Total health clinic sent me a statement saying, they are running extended hours to see all the patients they can.

Last night, they closed at 4 a.m. some 12 hours past closing time.

Total Health went on to say they are doing their best to accommodate a large amount of patients and giving priority to with a shorter expected life.

ORIGINAL: Many patients at the Total Health Clinic in Lafayette expressed frustration Wednesday with how long they are having to wait to receive their prescribed marijuana.

Owners Isabella Rossitter and her husband, Dr. Chad Rossite opened their doors at 10 a.m. Wednesday allowing customers to enter, but the wait time has been overwhelming for both the patients and staff.

The long lines began forming before 7 a.m. including from patients who had scheduled appointments and those who had pre-paid for their services.

Isabella Rossitter spoke with News 10 and said they are trying their absolute best to see all patients.

“We stayed opened Tuesday until the last patient was seen, which was 4 a.m. We are doing our best to accommodate the very large number of patients today, we also made priority patients with limited expected life.”

KLFY reporter Neal Zeringue will have a live report coming up at 5 p.m.

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