J.D. Power, the world’s most trusted and recognized source for consumer ratings, has announced their 2019 Dealer of Excellence awards, and Giles Subaru and Giles Volvo Cars have both been named a J.D. Power 2019 Dealer of Excellence for the Customer Sales Experience.
Recognition is based on achievement of high scores from automotive manufacturer, customer research, and completion of an in-dealership best practices verification visit. Less than 1% of 16,000 plus new car dealerships in America have earned this prestigious honor in 2018. Giles Subaru and Giles Volvo Cars are the only dealerships in Lafayette to earn this recognition as well as the only Subaru and Volvo dealerships to do so in Louisiana.
Mr. Bob Giles, dealer principal and community leader, had this to say, “I want to give a special thank you to all of our wonderful and loyal Subaru and Volvo customers. We greatly appreciate all of them as they truly are responsible for us receiving this recognition from J.D. Power.”
Giles Automotive is known throughout Acadiana for their commitment to community. The dealership group donates to and participates in a plethora of worthy causes. From partnering in the Hunter’s for the Hungry annual food drive, which feeds more than 25,000 families in the community every year, to ensuring the Opelousas Mardi Gras parade would not be cancelled by providing financial support for police staffing, to donating bullet proof vests for the entire Opelousas police staff, Giles Automotive is dedicated to helping the community
Mr. Giles continued, “We feel privileged to be part of this great community and feel it is our obligation to achieve an excellent sales experience and unparalleled customer satisfaction for all of our customers and again we are truly honored JD Power selected us for this most prestigious honor.”