Cleco warns customers of scam phone calls

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PINEVILLE, La. (KLFY)- Cleco is warning customers of fraudulent phone calls from scammers demanding immediate payment or service disconnection.

“This is an ongoing nationwide scam that has made its way back to Cleco’s service territory,” Shirley Turner, vice president of customer experience management, said. “We are warning customers so they will not fall victim to these fake calls.”

Individuals who appear knowledgeable of a customer’s account call demanding payment of an electric bill using a pre-paid card.

The caller will even tell customers where to buy the cards, the company said. The fraudulent caller then asks customers to call back with the card number. When making the return call, the customer will hear a recording that identifies the number as a valid Cleco payment service.

“Our customers should know three very important points that could prevent them from being taken advantage of by these scammers,” said Turner. “First, we do not make personal calls demanding payment of overdue accounts. Second, our representatives will not suggest a payment method. Third, Cleco does not demand that customers use certain locations for payment.

If a Cleco customer receives a call that raises doubt, the company suggests the customer hang up the phone immediately and call Cleco’s toll free number not the number given by the caller. 

Customers can reach a valid Cleco representative by calling 1-800-622-6537 or visiting a local customer service office.

Customers also can validate a balance on a bill by using the company’s online customer service application, MyAccount.

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